Warranty Policy for Boots and Outerwear

Thank you for choosing ca.thirtytwo.com for your boots and outerwear needs. We stand behind the quality of our products and offer a comprehensive 1-year warranty policy from the date of purchase for all boots and outerwear items bought through our online store. Please be aware that each warranty claim is handled on a case-by-case basis and may vary by product.

Our warranty does not cover replacement or refund for products that are:

1. Damaged by Abuse or Negligence: This includes exposure to chemicals, caustic substances, open flames, high heat, sharp objects, or any other forms of misuse.

2. Damaged by Misuse: If the product is used for activities other than its intended purpose.

3. Damaged by Normal Wear and Tear: Products that have experienced wear and tear consistent with regular use, or those that have surpassed their reasonable lifespan, are not eligible for replacement.

4. Sizing Issues: We recommend ensuring that your boots fit correctly before hitting the mountain, as sizing-related concerns are not covered under our warranty.

To initiate a warranty request for an online purchase from ca.thirtytwo.com, please follow these steps:

1. Send an Email: Contact our Customer Support team at cs@thirty-two.ca with your warranty request. Be sure to include your order number and the email, phone, or zip code used to place the order.

[Note: Our online purchase warranty claim is valid only for purchases made online from ca.thirtytwo.com within the last 365 days. You will need your original order information to submit your request.]

At ca.thirtytwo.com, we are committed to providing you with high-quality products and excellent customer service. If you have any questions or need further assistance, please do not hesitate to reach out to our Customer Support team. Your satisfaction is our priority.