Thirtytwo customer service is available Monday through Friday 9:00 am to 5:00 pm PST.
Please check that your order size, address and payment information are all submitted correctly before checkout. Unfortunately, we are unable to change or cancel any order, once submitted it is immediately transmitted to an automated processing system.
This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not been marked as shipped. We manage multiple brands with a small staff and appreciate your understanding.
We offer an easy returns process if you'd like to send your item back once you receive it. Unfortunately, we do not offer exchanges, but will be happy to get you a refund or gift card to replace your order.
Please use our customer service contact form to email our team for further assistance. Currently we are experiencing a minimum 3 - 4 business day response time for all customer service related inquiries, and a 10 - 21 day processing time for returns.
We appreciate your purchase and thank you for your patience!
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COVID-19 Update:
Our customer service team is currently working remotely and handling an increased volume of requests. We appreciate your patience and support, and are doing our best to answer all inquiries as quickly as possible.
Please note our customer service team does not correspond via phone, our customer service contact form is available to reach us for any questions you may have, or for additional assistance with your order.
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WHERE ARE YOUR OFFICES LOCATED?
Our C.A. distribution center is located in Burnaby, Canada.
Our offices are open 9:00 AM to 5:00 PM Monday through Friday.
Timebomb Trading Inc Office | 8067 North Fraser Way| V5J 5M8 Burnaby, Vancouver
Please Note: Our distrubution center is closed to the general public, for returns please use our automated system and the shipping label provided with your approved return.
